Digital solutions · Contact center gamification
Lift your contact center KPIs with the power of play.
Tribe Of Phones is a unique theme-based gamification solution that delivers sustained improvements in contact center KPIs by enhancing employee engagement and building a strong performance culture. Created to boost business outcomes, it draws on the Octalysis gamification framework, which leverages the intrinsic motivations of individuals to drive behaviour and performance, and makes sure global best practices are followed at every touchpoint of the agent lifecycle, from new hire training to on-floor operations.
Answer a ringing desk within two seconds to resolve it first time. Slow answers become callbacks, missed calls hurt.
Why Tribe Of Phones
The scoreboard leaders asked for.
Contact center leaders use Tribe Of Phones to build a more engaged, more productive team, and that shows up in growth.
What makes it so powerful
Climb the TRIBE ladder.
The TRIBE model moves teams through five stages of maturity and builds leaders who manage and inspire. Drag the slider to climb.
- Built on TGC's Customer Obsessed Culture framework
- The AI-enabled TGC Growth Engine Framework tracks and finds high-impact KPIs
- Aligned with COPC Customer Experience Standard best practice
- A configurable SaaS platform that is easy to integrate
What makes it so much fun
Everyone plays, from business heads to frontline agents.
Points, badges, levels, leaderboards and rewards, plus engagement zones teams come back to. Switch the zones on.
Our customers from the contact center industry
Special launch offer
Make every day fun @ USD 1 /user/month.
Limited time offer. *T&C apply. Licence pricing as published on the current site:
| No. of users | Licence cost, incremental Per licence / month (USD) | Launch offer till 31 May '23 Per licence / month (USD) |
|---|---|---|
| 0 – 500 | $6 | $3 |
| 501 – 1000 | $4.5 | $2.50 |
| 1001 – 2000 | $3.75 | $2 |
| 2001 + | Enterprise | Enterprise |
| Applicable for a minimum period of 12 months | ||
Put your floor on Tribe Of Phones.
Ask about the special launch offer, or book a slot with a gamification specialist.